Frequently Asked Questions

At Salt & Water Co, I truly put my heart into every piece. My mission is to help you feel good through the beauty of nature while embracing the wild, calm, and soft calm of the girl and the sea.

Please Note: Each shell, sea glass, driftwood, gemstone, and pearl is natural and unique. Slight variations in color, cut, or size are normal and part of their individual uniqueness. I craft every design with care, love, intention, and high-quality materials making pieces designed to last.

What is 14k Gold Filled vs. Sterling Silver? 💛

14K Gold Filled: Real 14k gold tubing bonded to a base metal. It’s higher quality than gold-plated jewelry and won’t peel, crack, or change your skin tone. 14k gold filled can last just as long, sometimes even longer, then sterling silver.

Sterling Silver: 92.5” real silver, durable, and most cost-effective

What is the Exchange / Return Policy? 🔄

All purchases are final, including custom orders.

If you’re unsatisfied with your purchase, please feel free to reach out, I want to make it right! Contact me at saltandwatercohawaii@gmail.com, via the contact form, or direct message (DM) on Instagram.

Exchanges or store credit are available for non-custom items (shipping costs are your responsibility).

Do you do repairs? 🛠️

Yes! Free repairs are available within 15 days of purchase for any manufacturing defect. Shipping costs for repairs are the customer’s responsibility. Please send an email to saltandwatercohawaii@gmail.com for more help or support!

Note: Natural shells, sea glass, gemstones, pearls, etc. may naturally age or wear with use, this is part of their natural beauty. Treat them with love and care to make them last!

Do custom orders cost more than ready-made designs? 🌺

Sometimes, depending on cost of materials, complexity, time, and labor required. Many ready-made designs can also be made for similar pricing (availability may vary).

How to best care for your jewelry? 🧼

  • Treat your pieces with love and care — many designs are dainty and delicate <3

  • Rinse with freshwater after ocean swims + sweaty workouts

  • To gently clean: soak in warm soapy water and then gently scrub with a soft toothbrush

  • For a deeper clean: use a tarnish remover or polishing cloth (my personal favorites: Sunshine Polishing Cloth & Pro Pad Polishing Pads)

  • Store safely to avoid accidental scratches, damages, etc.

I’ve personally worn my jewelry daily — in the ocean, shower, shell diving, working out and more — and it still looks amazing! While I don’t recommend constant overuse, this shows how durable and high-quality the materials and designs are.