Refund policy

Every Salt & Water Co. piece is handmade on the North Shore of Oʻahu, with shells I find while diving, genuine pearls and natural stones. As a small, one-woman business, all sales are final, including custom and made-to-order pieces, unless there's a quality issue or you received the wrong item. If something isn't right, please reach out, and I'll do my best to make it right.

Quality issues and wrong items

If your piece arrives damaged or broken, or the wrong item was sent, email me within 7 days of delivery at saltandwatercohawaii@gmail.com with your order number and a photo. I'll repair or replace it, or refund you if neither is possible, with shipping covered.

Repairs

  • Free repairs within 15 days of delivery for any manufacturing defect.
  • After that, or for normal wear and tear, repairs on Salt & Water Co. pieces are available for a fee.
  • Shipping costs for repairs, including international, are the customer's responsibility.

Defect or wear? Every repair request starts with a photo, and I'll look at each piece myself before letting you know what I find. As a general guide:

Usually a manufacturing defect (free repair within 15 days of delivery)

  • A clasp that won't stay closed
  • A jump ring that opens on its own
  • A shell or pearl that comes loose from its wire or setting

Usually wear or an accident (repairs available for a fee)

  • A chain that breaks after catching or being pulled
  • A shell, pearl or stone that cracks or chips from a drop or knock
  • Damage from chlorine, perfume, lotions or rough handling

Lost pieces can't be repaired, but a remake can be requested as a custom order, made again whenever the materials are available.

Natural shells, sea glass, gemstones and pearls can age and wear with use. That's part of their natural beauty and isn't a defect. Rinsing your jewelry with fresh water after ocean swims helps it last.

Cancellations

Ready-to-ship orders can be cancelled for a full refund until they ship. Made-to-order and custom orders can be cancelled for a full refund until work on your piece begins.

Refunds

Approved refunds go back to your original payment method. Your bank or card provider may take 5–10 business days to post them. Original shipping charges aren't refundable unless the mistake was ours.

Questions?

Email saltandwatercohawaii@gmail.com, use the contact form, or send a message on Instagram @saltandwater_co. Mahalo!