Terms of service

Last updated: November 2026

These terms apply to your use of this website and to anything you buy from Salt & Water Co. ("we," "us," "our"), a jewelry business run by Kelly Costello on the North Shore of Oʻahu, Hawaiʻi. By using the site or placing an order, you agree to these terms, to our Refund Policy, our Shipping Policy and our Privacy Policy.

1. Our store

Our online store runs on Shopify, which provides the platform we use to sell our products and take payments.

2. Handmade, natural materials

Every piece is made by hand from natural shells, sea glass, pearls and gemstones. No two are exactly alike.

  • Color, shape, size and markings can vary from the photos. This is part of each piece's character, not a defect.
  • Screens also show color differently.
  • For one-of-a-kind pieces, you'll receive the exact piece pictured.

3. Prices, availability and errors

Prices are in US dollars and can change without notice. Products are available while supplies last, and many are one of a kind. If a price, description or availability is listed in error, we may cancel the order and refund you in full, even after it has been placed.

4. Orders and payment

Your order is an offer to buy. It's accepted when we ship it or confirm it for pickup. We may refuse or cancel any order, for example when:

  • we suspect fraud
  • an item is out of stock
  • we can't verify your payment or address

If we cancel after you've paid, we'll refund you in full. You agree to give us accurate, current information when you check out.

5. Custom and made-to-order pieces

Custom pieces are designed with you. We'll confirm the design, materials, price and estimated timeline before we start. Timelines are estimates:

  • made-to-order pieces usually take 1–3 weeks (up to 6 for intricate pieces like bezel work)
  • custom orders usually take 1–3 weeks (up to 6 for intricate pieces like bezel work)

Natural materials can change what's possible, and we'll let you know if anything needs to change. Once work begins, custom and made-to-order pieces are final sale.

If you send us your own shell or keepsake to use, we'll handle it with great care. Natural materials can be fragile and may crack or break while being drilled or set, so we can't be responsible for damage to items you provide.

6. Shipping, pickup and returns

Shipping, pickup, repairs and refunds are covered by our Shipping Policy and Refund Policy. Once a package is handed to the carrier, it's in the carrier's hands. We'll always help you with a claim if something goes wrong.

7. Care and wear

Our jewelry is made to be worn and loved. Gold-filled and sterling silver are durable, but natural shells, pearls and stones are delicate. Following the care tips on our FAQ will help them last. Normal wear, loss, and damage from accidents or misuse aren't defects.

8. Our designs and content

All designs, photos, text, logos and other content on this site belong to Salt & Water Co. You may not copy, reproduce or use them commercially without our written permission. Sharing photos of your own pieces on social media is always welcome, and we'd love it if you tagged @saltandwater_co.

9. Reviews and messages you send

When you send us reviews, photos, comments or custom-order ideas, you let us use them to run and promote our business. For example, we may feature your review on our site or social media, credited by first name and last initial. You're responsible for making sure what you send is yours to share and isn't unlawful or offensive.

10. Using the site

Please don't:

  • misuse the site
  • interfere with its security
  • scrape it
  • use it for anything unlawful

We may suspend access for anyone who does.

11. Disclaimers and limits of liability

The site and our products are provided "as is," to the fullest extent the law allows. Salt & Water Co. isn't liable for indirect, incidental or consequential damages. Our total liability for any claim is limited to the amount you paid for the product involved. Nothing here limits any rights you have under consumer protection laws that can't be waived.

12. Governing law

These terms are governed by the laws of the State of Hawaiʻi and the United States. Any dispute will be handled in the state or federal courts located in Hawaiʻi.

13. Changes

We may update these terms from time to time. The version posted here when you place your order applies to that order.

14. Contact

Questions? Email saltandwatercohawaii@gmail.com, or write to Salt & Water Co., Haleʻiwa, HI 96712, United States.