Shipping policy

Every order ships from the North Shore of Oʻahu, packed by hand.

Processing times

  • Ready-to-ship pieces usually ship within 1–3 business days.
  • Made-to-order pieces are handmade after you order and usually ship within 1–3 weeks (up to 6 for intricate pieces like bezel work). I always try to finish sooner.
  • Custom orders take about 1–3 weeks (up to 6 for intricate pieces like bezel work) from when we finalize your design, depending on how detailed the piece is.

If your order has both ready-to-ship and made-to-order pieces, it ships together once everything is ready. If you need something sooner, just ask.

US shipping, including all Hawaiian Islands

  • Shipping is calculated at checkout from your order’s weight and address, plus a small handling fee for packing.
  • USPS Priority Mail usually arrives within 2–5 business days of shipping. Priority Mail Express is the fastest option.
  • USPS Ground Advantage is the lowest price, and free on orders over $250. Allow 2–3 weeks from Hawaiʻi.
  • US territories and military addresses (APO/FPO) ship at US rates.
  • You'll get an email with tracking as soon as your order ships.

Complimentary pickup on the North Shore of Oʻahu

  • Choose Complimentary pickup near Sunset Beach at checkout.
  • Once your order is ready, I'll email you to schedule a pickup day and time (Monday to Sunday) and send the exact location.
  • Please bring a photo ID or your order confirmation.

International orders

I ship with USPS to Canada, the UK, the EU, Switzerland, Australia, New Zealand, Japan and French Polynesia. Rates are calculated at checkout. Duties and import taxes are calculated and paid at checkout, so there’s nothing extra to pay on delivery. Delivery times depend on the service you choose and on customs in your country. Natural shells may be held for inspection in some countries, such as Australia and New Zealand.

Shipping somewhere else? Email saltandwatercohawaii@gmail.com and I'll see what I can do.

Address changes

Please double-check your shipping address at checkout. If you need to change it, email me right away. I can update it until your order ships. Packages returned to me because of an incorrect address can be re-shipped for a new shipping charge.

Lost, stolen or damaged packages

Once USPS marks a package as delivered, I can't be responsible for it, but I'm always happy to help you open a claim with USPS. If your package hasn't moved in 7 days or arrives damaged, email me with your order number (and a photo of any damage) and we'll sort it out together.

Questions?

Email saltandwatercohawaii@gmail.com or use the contact form. Mahalo!